Capacity Building is the process of improving an organization’s ability to effectively deliver its mission, now and in the future. It is a continuous improvement strategy that includes multiple activities, all of which are designed to improve and enhance a nonprofit’s sustainability over time.

Numerous components advance capacity building in a organization, but one of the most critical elements is the ability to hire and retain the right staff.  Yet, for many organizations, hiring and retaining staff is a significant challenge.

Since 1996, PNP has shared best hiring practices with its client organizations and, in many cases, provided coaching on basic requirement techniques to facilitate good hires. In addition, we have offered free resources as well.

In 2017, we decided to formally institute a program titled Helping Nonprofits Make Smart Hiring Decisions: A Toolkit for Hiring Managers.  This program was created to help nonprofit Executives, HR Professionals, Department Heads, and Hiring Managers develop the competencies and skills required to successfully hire and retain staff, and in-turn, better serve its constituents and community.

How-to-Hire Basics

Every nonprofit should understand the expectations, goals, guidelines, and processes necessary for successful recruitment and retention. PNP’s Toolkit includes:

  • How to write an effective job description
  • How to determine the right title for the position
  • How to really read a resume
  • How to efficiently conduct interviews
  • How to determine compensation
  • How to work within a timeline
  • How to tell your organization’s brand story
  • How to develop the best job offer
  • How to make sure diversity is part of your hiring process
  • What NOT to do

Capacity Building Consultation

PNP provides consulting services when internal expertise is lacking that impacts the ability to hire and retain staff. Capacity Building Consultations can be customized to meet specific needs, including:

  • Recruitment strategies and practices
  • Developing a consistent hiring process
  • Understanding the “Recruitment Funnel“
  • How to build a talent pipeline
  • Appropriate salaries and benefits
  • Improving staff performance through performance reviews
  • Creating a diverse and inclusive culture
  • Building a culture of feedback
  • On-boarding
  • Understanding multi-generational priorities
  • Building career pathways
  • How to be competitive in marketplace

Resources for Learning

PNP publishes ongoing studies and reports on the issues affecting an organization’s ability to hire and retain staff.

Our newest report, scheduled for release in June, 2019, focuses on the role of retention in capacity building. Send us an email and we’ll send you an advance copy when the report is ready.